New Reviewer

Resolved: FashionMia will not transfer my money to my PayPal as promised

3.5
Update by user Aug 30, 2018

After five months and some number of frustrated emails, the entire amount of the refund was finally transferred to my Pay Pal. For that at least, I am thankful.

(I must note that FashionMia Customer Support responded to everyone of my emails, albeit with excuses for the delay and promises to resolve the issue. Until it was resolved, that is.) Thanks to everyone who commented. I have seen quite a few negative reviews in regards to the store, unfortunately. I myself am definitely over compulsively clicking on pop up advertisements and adventurous online shopping from new unknown companies.

It is uncertain how successful international consumer agencies (such as econsumer.gov) are in helping individuals at this point.

I hope they will be in the future because online shopping is here to stay, it seems, and with it, problems of long distance communication/transactions (as well as opportunities for scammers). To all who are currently experiencing difficulties with FashionMia or any other company, my best wishes for resolutions.

Original review posted by user Aug 12, 2018
On April 9, 2018, I requested to transfer my money in the amount of $178.44, which FashionMia held in something they call "My Wallet" to my PayPal account I originally used to pay for my purchases from their store. Their website promises that the money would be returned to PayPal upon customer's request. To this day, however, my money was not returned to my PayPal account! On May 15, 2018, I also requested to transfer the remaining in "My Wallet," $28.75, to my PayPal account. This amount did not appear back on my PayPal either. I have received emails from FashionMia assuring me that the delays would be resolved and the store is working on the issues, etc. I am being scammed!
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#1545509

I've had the same problem getting my refund 6 month later they are telling me they cant give me a refund because it be out too long. I emailed them every few weeks asking for a refund and nothing.

this company is a rip off. Try reaching out to the International Consumer Protection for help. you can find them on line. "The FTC also supports econsumer.gov, a project sponsored by the International Consumer Protection and Enforcement Network ICPEN and consumer agencies in more than 35 countries.

Consumers can use econsumer.gov to report cross-border complaints. Enforcement agencies can use those complaints to investigate fraud."

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#1539231

"Dear Customer Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to comment@***.com so that we can confirm with relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation. FashionMia "

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Resolved
ID
#1328042 Review #1328042 is a subjective opinion of poster.
Service
Fashionmia Customer Care
Cons
  • Exchange cancellation and refund policy
  • Transfer my money back to paypal
Reason of review
Problems with payment
New Reviewer

4.4
Simply well-made I am so pleased with the shirt, looks great and the sizing is accurate. It's a surpise for my brother. He totally loves it and can't wait to put it on when he just opened it! Thanks Fashionmia. Keep up the good work. Will choose another for myself. we...
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#1490267

fashion mia is a BIGG SCAM : NO#1--I placed my order on 5/18, the of the order status is still in processing. NO #2- I want to cancel this order due to items not being shipped, however I cant seem to contact your 24/7 customer service . ONLY A RECORDING This is very POOR SERVICE.

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#1265847 Review #1265847 is a subjective opinion of poster.
Product
Fashionmia Shirt
Reason of review
Fast order processing
New Reviewer

Know how it works, so you're not surprised later

4.0
Since September 2013, I have placed 15 orders with Fashionmia and have not had a single shipping, billing, or customer service problem that was their fault. Yes, it can take a while for items to arrive, but the company is very upfront about that on the website and even give estimated time periods for shipment per item (eg., ships in 12-16 days, ships in 1-2 days). My fastest order was for an item labeled to ship within 1-2 days (of placing the order) and it arrived 5 days from the order date. Most of my orders are for items labeled to ship within 12-16 days. These items typically arrive within 15-20 days. Note: SHIPS and ARRIVES are two very different things, so don't assume an item stated to SHIP in 1-2 days will ARRIVE in 1-2 days.
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#1220090 Review #1220090 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Reason of review
Order processing issue
New Reviewer

Love this dress

4.3
This is one of my favorite dresses! Every time I wear it I get a TON of compliments. It hugs your curves very well and is stretchy and comfortable. I am 5'3" and weigh about 163 lbs. I normally wear a size 12 and I purchased a Large in this dress. I do wear shapewear underneath to smooth out my curves. It's very well made and does not wrinkle easy. No issues with the quality of material and it holds up very well in the wash. I wash it on an "easy care" or "delicate" cycle and dry on medium/low. Colors have not faded and dress remains beautiful. I've owned this dress since the early part of summer and worn it numerous times. It's a winner!
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Fashionmia Response #1438367

It's delighted to know you are satisfied with our product and service :) Welcome visiting us again !

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ID
#1197193 Review #1197193 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Fashionmia Dress
Pros
  • Great range and affordable prices
Reason of review
Good quality
New Reviewer

Great purchase. Highly recommend.

4.4
Fashionmia - Great purchase. Highly recommend.
Love this dress so much more than I expected to!, I ordered a size up. I normally wear a 12 in pants but a 10 in dresses so I typically get M for dresses. I'm 5'4, 36DD, and bounce between 170 - 180. I also wear a very nice pair of spanx and habitually suck in throughout the day. I say this because I wouldn't want someone who is around my measurements to order the L and be unhappy with it. Also we all have different body types: I carry most of my "fat" weight in my chest, hips, and butt while others may have a bigger belly. The length hits right above the knee but does ride up so be prepared to pull it down every time you sit and stand. The material is similar to the "scuba" dresses sold at Dressbarn. Silky to the touch, thick, very form fitting. The flower pattern is quite beautiful and I haven't noticed any blemishes in the material or design. Overall VERY pleased with this purchase and will look into ordering more dresses from this brand!
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Fashionmia Response #1438366

Thank you for your order and sharing,happy to know you are satisfied with our products and service,welcome visiting us again!

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#1197180 Review #1197180 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Fashionmia Dress
Pros
  • Customer service help
Reason of review
On time delivery

3.5
STAY AWAY! After reading some reviews I can consider myself lucky. I only spent (meaning LOST) $100. And waited just over a month to figure out FashionMia is a SCAM. For others looking at this, please post it everywhere you can and save another poor trusting sole I...
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#1418976

Dear Customer

Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number to comment@orderplus.com so that we can confirm with relevant department quickly.

Thank you for your kind support and cooperation.

FashionMia

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ID
#1169428 Review #1169428 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Pros
  • Selection
Cons
  • Continually lie and make promises they do not fulfill
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
New Reviewer

Fashionmia Review

4.3
I purchased five items from then a few weeks ago. I love them all. Sadly, some sizes were not right for me. That was my mistake, but they are working with me to make it right! Thank you!
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#1152515 Review #1152515 is a subjective opinion of poster.
Reason of review
Good customer service

Can I just exchange for a Large size

4.0
Fashionmia - Can I just exchange for a Large size
Fashionmia - Can I just exchange for a Large size
These where brought and I just want am exchange the sizes whats so hard about that I have left messages galore!
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Fashionmia Response #1383609

Dear Customer

Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number to Angie.wang@orderplus.com so that we can confirm with relevant department quickly.

Thank you for your kind support and cooperation.

FashionMia

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ID
#1119680 Review #1119680 is a subjective opinion of poster.
Product
Fashionmia Dress
Reason of review
Return, Exchange or Cancellation Policy

3.7
Yes but cant get past the robot code .not being accepted. I ordered a dress 19 days ago and only now they have contacted me to tell me its out of stock!!! Its paid for!!
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3 comments
#1381319

You will not get a refund. You will only get excuses that their system is down and unable to process refunds.

I ordered items back in March of 2017. Received only part of the order. After waiting for the remainder of my order, I contacted company via email. The remainder of my order was out of stock.

Since it had taken a couple of months, I requested a refund of the balance of my order. It is now October, 2017. I've received only excuses--not a refund.

Buyer beware. If you're looking for a refund--forget about it.

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#1116865 Review #1116865 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Reason of review
Order processing issue
New Reviewer

Good customer service

4.0
I ordered the wrong sizing and customer service was able to help me get my order resolved. Item quality was great.
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Fashionmia Response #1339287

It's delighted to know you are satisfied with our service :) Welcome visiting us again !

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#1060133 Review #1060133 is a subjective opinion of poster.
Reason of review
Good customer service
Junior Reviewer

Great customer service.

4.4
I had contact with the dispute team . A very nice employee ( Sunny ) , Wrote to me, and asked that i chose , a different item. and they would send that instead. I found a cpl of items, and wrote back. I recieved a very prompt , and helpfull reply. I have had a very positive , result, and can say that Fashionmia will help and clear up any problems.. Thank you Sunny !! I decided to replace the 2 shirts i found, and found a few replacements, and was informed that they would ship out , and keep me updated on the tracking . Fashionmia, has steped up the customer care. Remember there is a time zone difference, and also different holidays, acts of nature, etc . Yes i even forget that stuff happens.. I am pleased with this company. They are trying hard.
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Fashionmia Response #1336772

Thank you for your order and sharing here with us, happy to know you are satisfied with our service :)

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#1056067 Review #1056067 is a subjective opinion of poster.
Pros
  • Product and customer service
  • Beautiful clothes
  • Look of product
Reason of review
Good customer service

My journey with my dress

4.0
I purchased the dress back in January. I did not receive the dress on time. I was upset at first because I felt like the dress took too long to be delivered. Due to me moving I finally recieved my dress and I love the way it fits. I was surprised because I thought it cheap material. The customer service reps worked with me . I would purchase another item. Thanks guys !
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Fashionmia Response #1327552

Thank you for taking the time to provide us with your feedback, welcome visiting us again :)

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#1045600 Review #1045600 is a subjective opinion of poster.
Product
Fashionmia Dress
Reason of review
Good quality
New Reviewer

Waiting for orders for over 6 weeks in processing

4.3
I placed several orders and some of my items were sent but I have several orders still in processing as far back as March 6th to March 26 with no idea when they will be sent to me. I have sent several tickets but haven't received a response. I really do like the quality and size of their products and have been able to figure out what will fit me and what won't. I hope they get these orders out to me so that I can continue purchasing without worry but if they don't then I will take my business elsewhere. The turnaround time on Customer Service isn't the greatest either but I have been able to get responses but it is taking a long time to get it done.
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Fashionmia Response #1323369

Thank you for taking the time to provide us with your feedback, welcome visiting us again :)

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ID
#1040369 Review #1040369 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Pros
  • Quality and pricing
Cons
  • Customer service and processing time
Reason of review
Order processing issue
Loss
$463
Preferred solution
Deliver product or service ordered
New Reviewer

Better than expected

4.3
I've been debating about ordering from Fashionmia for quite some time now. I love their styles and I'm super thrifty, so I like the price too. :) But given the horrible reviews, I was very hesitant. So I decided to buy one item I liked that was pretty inexpensive (like $13) and thought at least that way I could get some experience of ordering with them without having spent a fortune in case it didn't go well. I was a bit nervous, but actually had no problems at all. I received an order confirmation, followed by a shipping confirmation, and my item arrived in perfect condition in under two weeks. I followed instructions on their website for sizing and ordered a large (I usually wear a small) and it's a perfect fit. Maybe I just got lucky, but I actually really like what I ordered - a lot! Try placing a small order and see how it goes - and follow sizing instructions! I had a great first experience with this company.
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Fashionmia Response #1314808

Thank you for taking the time to provide us with your feedback, welcome visiting us again :)

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#1033137 Review #1033137 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Confusion about service

4.0
I had place an order for a few items and I was charged for them, but did not receive them. When I first contacted Fashionmia via email to ask about my order I was told that no order under my name was found. I was very upset, but then realized that I used PayPal to pay for the items so they got involved and assisted me with communicating with the staff at Fashionmai.com. My issue was resolved and I received all of my items and was please with how the items fit both myself and my daughter. I will continue to make purchases through fashionmia.com. I also found the customer service staff to be very friendly and responsible tin resolving my issue.
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Fashionmia Response #1314716

Glad to know your problems have been settled :) It's been a great pleasure to satisfy every customer ^^

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ID
#1031977 Review #1031977 is a subjective opinion of poster.
Product
Fashionmia Dress
Pros
  • Styles and prices
Reason of review
Good customer service

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