
Unclaimed
Fashionmia
Reviews and Complaints
160K
CLAIMED LOSSES
2.8K
TOTAL REVIEWS
250K
PAGE VIEWS
28
ISSUES RESOLVED
Fashionmia Reviews
New Reviewer
Damaged product
Update by user Jun 01, 2021
FASHION NOVA
Original review posted by user Jun 01, 2021
After much time searching for a phone number or email to contact Fashion Nova directly, I finally found it. The problem I had was that my sweatpants arrived with *** I had tried to report this through their website several times, but it kept saying "failed to submit" multiple times, on multiple days. Their policy is 7 days to report damaged items, however, how was I supposed to report it when their "help centre" was clearly experiencing technical difficulties. It was practically impossible to find another way to make my report. Today I found their email and instead of being sympathetic, they simply offered me 25% in my next order. Let me remind you right now they offer 30% just for adding your EMAIL to their list. So how is that even remotely fair? Anyway take your business elsewhere, save yourself the hassle of dealing with *** customer service. ID
Cons
- Communication-need a way to easily return items
Loss
$60
Preferred solution
Full refund
New Reviewer