Fashionmia - Returned clothes, but don't refund money
I bought 7 clothing items from their website, and returned 3 items because of the bad quality. They told me that I should received the refunds within 5-10 days after they receive the returns.
However after 20 days, nobody contacted me for money refund. I emailed them and was told they refunded the money to my wallet at Fashionmia. I told them I don't have an account with Fashionmia and asked to refund my money back to my credit card. Their excuse was they could only refund money directly to my wallet with Fashiomia, and then nobody responds to my emails.
No phone number to contact them directly either. We have to contact them by email. If they don't reply your email, there is no way to reach them.
It's been like 3 months. I don't know what I can do to get my money back.
Reason of review: Return, Exchange or Cancellation Policy.
Fashionmia Pros: Beautiful clothes.
Fashionmia Cons: No refund after clothes returned.
Location: Calgary, Alberta
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Comments
Please avoid publishing any personal information and promotional content
Dear Customer
Sincere apology for all the inconvenience caused,would you please email us with your order information to lollie.zou@orderplus.com so that we could confirm here and refund you immediately.
Thank you
FashionMia