Fashionmia Questions and Answers

If consumers are not entirely satisfied with your purchase, we're here to help.

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return. To return the products, please submit items change request at http://www.fashionmia.com/self-service/ChangeItems

Consumers can track their order at http://www.fashionmia.com/OrderTracking.html

NOTE: the order number is required

We have two options for international delivery. To have the order sooner, consumers can pay a little more for our expedited service, or if not in too much of a hurry, consumers can select our super savings option and enjoy the special offer.

We offer a full refund if the order is cancelled within 24 hours of the purchase. Consumers should submit an order cancellation request once they decide to cancel the order at http://www.fashionmia.com/self-service/Cancellation.

For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.