With Company response Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
9 comments

i ordered for five plus size dresses precisely size 16 and 18 from fashionmia on 24th of april 2016, four bad quality clothes with 2xl were delivered to me after one month and two weeks.The clothes were a joke of what was shown on their website.

i wrote them via email about my dissatisfaction and how i can return the clothes for a refund, there was no respond from them.

i decided to go through paypal as a mediator since my payment was made through them, initially fashionmia offered 50% refund while i keep the clothes which i rejected because the clothes cannot be wore by anyone, not even a househelp can use those clothes.

so i offered to ship the clothes back to them not minding bearing the expense of the shipping cost and a tracking number was sent to paypal for monitoring on the 23rd of June.Up till now fashionmia did not refund my money.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of it was awefull and poor quality. Please immediately contact the author of this review to discuss bad quality of fashionmia dress. Fashionmia needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned fashionmia dress in their reviews. You may find this information helpful for further shopping at Fashionmia.

Had an Experience with Fashionmia?

Write a review

Comments

Terms of Service
Post Comment
Cancel
FashionmiaCares
#1182142
Fashionmia Response

Hello Oghogho,

Thank you for your order from Fashionmia.Sincere apology for this unfortunate situation.

Checked your order, however, we didn't receive your returned parcel.

Could you please offer me the tracking number or receipt offered by your local post office? Once I can track it in China, I will refund you within 5 business days.

Fashionmia is a reliable store, and we never escape our responsibility.Thank you.

Doris

Fashionmia.com

Anonymous
to Fashionmia Response Ikeja, Lagos, Nigeria #1182149

Here is the tracking number RR052405831NG. This item have been in China since June 7th

Anonymous
to Anonymous Ikeja, Lagos, Nigeria #1182150

When I tried tracking the item this was what I got and I can't read Chinese

Number: RR052405831NG

Package Status: Alert

Destination Country: China

2016-07-06 02:05 北京互换局, 已出口开拆

2016-07-01 13:43 广州互换局, 已出口互封(国内经转) 2016-06-29 08:57 广州互换局, 已出口开拆,备注(退回) 2016-06-27 17:15 广州市邮政局江高支局, 离开,下一站【广州航站】 2016-06-27 15:06 广州市邮政局江高支局, 已封发 2016-06-27 14:55 广州市邮政局江高支局, 已收寄 2016-06-27 14:55 广州市邮政局江高支局, 已退回 2016-06-27 14:42 广州市邮政局江高支局, 到达投递局 2016-06-26 14:44 广州互换局, 已进口互封(国内经转) 2016-06-15 13:37 广州互换局, 已进口互封(国内经转) 2016-06-15 13:36 广州互换局, 移交海关 2016-06-14 09:36 广州互换局, 已进口开拆 2016-06-07 16:31 北京互换局, 已进口互封(国内经转) 2016-06-07 12:47 北京互换局, 已进口开拆 2016-06-01 13:40 拉各斯, 已出口直封 2016-06-01 11:22 拉各斯, 离开 2016-06-01 11:21 尼日利亚拉各斯, 到达互换局 Origin Country: Nigeria 2016-06-01 10:22 NGLOSA, INSERT ITEM INTO BAG 2016-06-01 10:21 NGLOSA, RECEIVE ITEM AT OFFICE OF EXCHANGE ====================================== Powered by www.17track.net

Anonymous
to Anonymous Lagos, Lagos, Nigeria #1184668

Hello,

The five working days promised for the refund is running out. just a reminder.

Anonymous
to Anonymous Lagos, Lagos, Nigeria #1182588

Hello, you asked me to close the dispute case i opened with paypal, but what is the assurance that i will get my refund back.

FashionmiaCares
to Anonymous Xian, Shaanxi, China #1182981
Fashionmia Response

Hello Oghogho,

Thank you for your assistance.

Refund request has been submitted to PayPal, refund will be back within 5 business days.

Have a nice day!

Best regards,

Doris

Anonymous
to Anonymous #1188802

Hello Doris,

Is being close to three weeks since you promised that I will get my refund within five days, up till now. I have not heard from you.

What I'm I supposed to do, I didn't get my money back, I didn't get the clothes back and I gave you all the details you required from me yes

Anonymous
to Anonymous Lagos, Lagos, Nigeria #1189920

Good morning Doris,

You instructed me to close the dispute I opened with PayPal to enable you process my refund.Now you and PayPal are tossing me around for my own money,

PayPal claimed because the dispute have been closed they can't do anything rather I should relate with fashionmia, you on the other hand is claiming that you have informed PayPal to refund my money.

This is the message I received from PayPal.

Dear Maureen Oghogho,

Thank you for contacting PayPal. PayPal understands your concern and desire to resolve the dispute in question. However, once a claim has been canceled, it's considered resolved and can't be reopened.

Should you have the need to file another claim in the future, we suggest that you do not cancel the claim until you have received the merchandise or a refund. We encourage you to continue to work with the seller for a mutual resolution. We value your business and regret that you have had this experience. Please let me know if you need further assistance.

Sincerely, Nurdin Protection Services Department PayPal.

So where do I stand in all this.Wonder shall never end, you guys received my money with no excuse, refunding it back when you didn't deliver have become like eternity.

Anonymous
to Fashionmia Response Lagos, Lagos, Nigeria #1191234

Since on the 7th i opened a complained on this platform, these have been the conversation between us via email.

Hello Oghogho,

Thank you for your order from Fashionmia.Sincere apology for this unfortunate situation.

Checked your order, however, we didn't receive your returned parcel.

Could you please offer me the tracking number or receipt offered by your local post office? Once I can track it in China, I will refund you within 5 business days.

Fashionmia is a reliable store, and we never escape our responsibility. Thank you.

Waiting for your reply.

Have a nice day! Best regards, Doris The tracking number RR052405831NG Hello Oghogho, Thank you for your reply. What's the carrier? I will contact them to track it.

I used Nigeria Nipost which was the same courier service I received the parcel from. Is a local post office in Nigeria Hello, Thank you for your updated info. Yes, parcel is in China. I notice that you opened a dispute with PayPal.

Could you please close it or refund will be failed. Waiting for your reply. Have a nice day! Best regards, Doris from me,Please what is the assurance that if I close the dispute that my money will be refunded?

Hello, i want to close the dispute case i opened with paypal, but what is the assurance that i will get my refund Hello Oghogho, Thank you for your reply. I totally understand your worries because I am a consumer of other sellers off work. I saw your...

Please don't worry. Actually, PayPal blocked our account because of the dispute. So they are investigating us. If you are worried, you can wait for the judgement of Paypal.

Once they finish investigation, they will refund you automatically. But I have no idea how long will be. So I do suggest you to close it and give me the screen shots of evidence, and I will email PayPal to refund you within 5 business days. Is that acceptable?

Maureen Omoruyi Jul 8 Investigation Complete - Case # PP-004-821-015-426 Inbox x service@intl.paypa... Maureen Omoruyi Jul 8 Pls must the refund be done through PayPal seeing that I have closed my accou... doris@fashionmia.com Jul 8 Hello Oghogho, Thank you for your assistance. Refund request has been submitt...

Maureen Omoruyi Jul 23 (5 days ago) Hello Doris, Is being close to three weeks since you promised that I will get... doris@fashionmia.com Jul 25 (3 days ago) Good morning Oghogho, Hope you are fine. According to the feedback of PayPal,... Maureen Omoruyi Jul 25 (3 days ago) Thank you for your response, I will contact PayPal and get back to you Maureen Omoruyi Jul 25 (3 days ago) Hello Doris, This was the message I received from PayPal concerning my refund...

doris@fashionmia.com Jul 25 (3 days ago) Dear Maureen Oghogho, Thank you for your updated info. And did you contact yo... Maureen Omoruyi Jul 25 (3 days ago) I usually receive alert from my bank, I have the bank app on my laptop and phone Maureen Omoruyi Jul 26 (2 days ago) Good morning Doris, You instructed me to close the dispute I opened with PayP... doris@fashionmia.com Jul 26 (2 days ago) Hello Maureen, Refund is not a as same as money transfer, sometimes banks do ...

Maureen Omoruyi Jul 26 (2 days ago) I have contacted my bank and no refund was made. I just hate this tossing aro... Maureen Omoruyi Jul 26 (2 days ago) to doris Why offering me information as this. According to the feedback of PayPal, your refund was completed successfully.

And the refund transaction ID is 0HT385212U213930P Could you please contact PayPal and your bank to check it by offering them the ID.When you know is not true, meanwhile PayPal is not owning up to such transaction

Show more

Fashionmia Recently Discussed

 

Fashionmia Most Helpful Reviews

More

You May Also Like