Fashionmia - Shipping Service Review from Felton, Delaware
I have decided to write a review because I want the customers who shop the store to know what they will experience in terms of customer service and the quality of clothes they will receive.I ordered a hoodie from this site, I ordered an XL according to the size chart.
I assumed this should be a good fit and have a little room in case in shrinks some in the wash. I waited at least a month before it came and once I got it I noticed that it was super small and there was no size tag inside the hoodie. The hoodie fits like a medium I looked inside the hoodie and that's when I saw that there was no size tags or any type of tags of reference in the hoodie at all. I emailed fashion Mia and received correspondence from a lady named candy.
Going back and forth with her we sent at least 9 or 10 emails back and forth I kept telling her time and time again through the emails that there were no size tags she kept asking me to send her pictures of the the hoodie, she kept saying I still can't see the size, I told her that's what I have told you several times that there are no size tags. I said I think that I have an incorrect size since there is no way of knowing what size this is. She gave me an excuse saying that the sizes in the US could be different. I told her that's not possible because I used their size chart for reference.
she asked me to send pic more pictures and that's when I said you know this is enough I'm not going back and forth with you with you anymore and I'm not ordering from your site anymore, I shouldn't have to prove this much to a business if you haven't unsatisfied or unhappy customer you should do what you need should you be able to do to make it right for the customer whether it be offering a refund or have the customer ship the item back free of charge but there was nothing that was sent with the hoodie it was just a hoodie and that's it. Perhaps even offer to ship another hoodie XL hoodie and allow the customer to keep the hoodie that is defective. Finally after I spoke my peace in the email she offered me a $13 coupon, personally I felt like I should have been offered a coupon for the amount that I originally paid which was about $20 with shipping costs. I ended up giving the hoodie to my son's girlfriend and she liked it.
she's smaller than me so it fit her but it did shrink up a lot in the wash.Today I used the coupon code and I realized that I still ended up having to pay for shipping and handling and then some so we'll see I ordered an XL again I know this is probably going to be a shot in the wind but maybe by chance the first hoodie I got was defective or an irregular so we'll see.
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