Fashionmia
Reviews and Complaints

I ordered from them in August. It took almost a month to get the items that I ordered, and when they arrived, the fabrics were horrible. Very scratchy, and there was also a sizing problem. The website didn’t work (intentionally, I’m sure) with respect to making a return, so I contacted customer service via the email address on the website. They responded several days later and suggested that I give the dresses I had ordered to someone as a gift instead of returning them (seriously?!). I returned the items at my own expense and didn’t hear back from them even after I had received delivery confirmation of the return, so I contacted them about my refund, and was told it would be issued in 15 to 20 business days. It wasn’t! They instead issued a credit to my FashionMia “wallet”. I told them that wasn’t acceptable and that I wanted a refund to my original form of payment. They said sure! You’ll get your refund in 15 to 20 business days. I didn’t get a refund and contacted them again and was told that the previous customer service rep had forgotten to process the refund request. But the person handling it now would fix the issue and I would have my refund in, you guessed it, 15 to 20 business days - unless it took longer because of the holidays. Still no refund, so I gave up and filed a dispute with PayPal. FashionMia responded that they were terribly sorry for all the problems, but they would resolve the issue if I would drop my dispute since they couldn’t refund my money because PayPal had locked their money because of my dispute. I didn’t waste my time with responding to their latest lie, but instead escalated the dispute to a claim. Within two hours, I had my refund. The moral of the story is NEVER ORDER FROM FASHIONMIA. This company is disreputable and will steal your money and waste your time. It’s really a shame because their clothes are really cute.