New Reviewer

Bad experience

I hope I have read the reviews before placing my order, because it is almost 30 days not Receiving my order, since paying extra money For express shipping?! I will Contact my lawyer if I don't receive in next few days...
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1 comment
Fashionmia Response #1453780

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

With Company Response
ID
#1221587 Review #1221587 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Reason of review
Order processing issue
New Reviewer

Fashionmia is a very bad compagnie for people to order staff

Is been 5 weeks I make some orders from fashionmia and I never receives them
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1 comment
Fashionmia Response #1453775

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

With Company Response
ID
#1221346 Review #1221346 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Reason of review
Order processing issue
New Reviewer

Clothes are too small

Called them last week and again today re return. No response.
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1 comment
Fashionmia Response #1453774

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

With Company Response
ID
#1221118 Review #1221118 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

“Great Site and very good products! Highly recommended”

I have discovered Fashionmia through a Facebook advert and I am super glad that I have tried out this shopping site, The products are always of great quality and always as pictured on the site. Also, the prices plus shipping are always cheap :). I love it! Also, they have a very good customer service, that can be easily reached and their replies are always helpful and polite. This is what I call good value for money and excellent customer service. I highly recommend anyone who has never used this site to give it a try since I am sure they will not regret this. Nice quality at a great price. I have become a regular customer. I enjoy creating great outfits from what I buy from this site. They have good customer service too! I recommend Fashionmia.com
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1 comment
Fashionmia Response #1453778

Thank you for your affection in Fashionmia, which means everything to us. We exist for you forever.

With Company Response
ID
#1220802 Review #1220802 is a subjective opinion of poster.
Reason of review
Good quality
Advanced Reviewer

Fashionmia, where is my money???

Fashionmia, where is my money???
Fashionmia, where is my money???
I finally got the 4th dress from Fashionmia. According to them, it is a ''Round Neck Plain Cotton/Linen Maxi Dress'', which costs CA$36.65, but in reality, it's the most hideous thing I have ever seen: 2 pieces of a cheap see through fabric put together, and that's it....
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2 comments
Fashionmia Response #1453597

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

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With Company Response
ID
#1220792 Review #1220792 is a subjective opinion of poster.
Product
Fashionmia Dress
Cons
  • No response to refunding money for cancelled order
  • Continually lie and make promises they do not fulfill
  • Misleading pictures
Reason of review
Not as described/ advertised
Preferred solution
Full refund
New Reviewer

This company needs to be banned from retailing in the US!

Order $162.00 in merchandise, last November 2017 none of it fit. Contacted retailer who offered me credits and I could keep the merchandise. My exact words, if the merchandise did not fit, what was I suppose to do with it? Pin it on the wall to look at it? I told them that was unacceptable and I would like a refund. Well, it went so far to send me this ridiculous form asking for the norm but then ask for a driver's license number and a color picture. And, they want my debit card info, again? I told them no, to conduct a back office call to my bank for that info and return the funds. To date, I have not heard anything and on March 6, 2017 I filed a complaint with the FTC and notified Fashion Mia of my actions; further actions to follow if this does not resolute my problem. If it takes informing the Chinese government of this company's actions making a mockery of their business trade agreements, so be it
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2 comments
Fashionmia Response #1453061

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

#1453350
@Fashionmia Response

B210**** is the order number, the order was placed 11/6/2017. None of the items fitted in spite of me ordering 1 size larger than needed.

The items received a *** could wear they were so small. I returned all the merchandise received and it was agreed that I would receive a refund, not wallet credits.On February 26, 2018, I received an email asking for my personal information by completing a generic form from a Mr. Chun Lee who stated he was CEO and Managing Director of Fashion Mia. Which, I refuse to provide because I gave my debit card number to pay for the order and Fashion Mia already has this information.Personal information such as my driver's license and picture is not necessary to refund an order and will stay with me!

I explained that it would be better for Fashion Mia to make a back office call to my bank, which means there is certain information privileged to the retailer for payment purposes concerning merchants. And, Fashion Mia was not being considerate of putting me at risk of identity theft. I even suggested to contact VISA, who can do the same thing as the bank in a back office call. I haven't heard from anyone from Fashion Mia, up to today.I've had close to 30 emails from your customer service department from various representatives who always use a first name.

Mr. Lee was the tipping of all the aggravation and frustration, after that I filed a complaint with FTC.

Hopefully, I will not experience more of Fashion Mia's excuses and anti-customer behaviors. And, this will quickly resolute refund of my money.

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With Company Response
ID
#1220346 Review #1220346 is a subjective opinion of poster.
Product
Fashionmia Clothing
Cons
  • Do not keep their promises to send out money back
  • Business ethics and policies - not trust worthy
  • Customer service not available
Reason of review
Retailer got back merchandise and did not refund my money.
Loss
$162
Preferred solution
Full refund
New Reviewer

Know how it works, so you're not surprised later

Since September 2013, I have placed 15 orders with Fashionmia and have not had a single shipping, billing, or customer service problem that was their fault. Yes, it can take a while for items to arrive, but the company is very upfront about that on the website and even give estimated time periods for shipment per item (eg., ships in 12-16 days, ships in 1-2 days). My fastest order was for an item labeled to ship within 1-2 days (of placing the order) and it arrived 5 days from the order date. Most of my orders are for items labeled to ship within 12-16 days. These items typically arrive within 15-20 days. Note: SHIPS and ARRIVES are two very different things, so don't assume an item stated to SHIP in 1-2 days will ARRIVE in 1-2 days.
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ID
#1220090 Review #1220090 is a subjective opinion of poster.
Service
Fashionmia Shipping Service
Reason of review
Order processing issue
New Reviewer

Good Experience

The material is awesome but a bit thin. I ordered a black and a white on November 15 of this year and received them on the 28th which was super-fast, as the expected date was December 13 to 28. This is a cute, lightweight, airy However, they do fit a tab small, but I love them anyway. I am 5ft 4" and 139 lbs. very light jersey fabric. Love the price and color options. It was slightly small, but still wearable. more of a shirt sleeve addition, less of a sweater you can wear things under.s I will be ordering the wine red and another color and will surely recommend it to my friends and colleagues. The prices are very normal and one can afford easily. I will be shopping next month again. Best Regards and Thankyou so much.
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ID
#1220063 Review #1220063 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Not great

I need assistance. I need to speak to someone from the company.
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1 comment
#1451965

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

ID
#1218846 Review #1218846 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Where's my refund

I ordered merchandise and returned it requesting the money be put back on the card it was taken from. They asked for 30-35 business days. After that time they claimed they had technical issues and needed 10-15 additional business days. Now they won't respond to my attempts to communicate with them about my refund. These people stole my money and i want it back.
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2 comments
#1451964

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

#1451988
@FashionmiaCares

B211**** is my order number

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ID
#1218453 Review #1218453 is a subjective opinion of poster.
Service
Fashionmia Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

The worst,

Made an order for a dress back in January of the year. By March I was wondering what was going on, tracking said processing consistently. Tried to call, no progress. I paid using PayPal, checked out as guest. I filed a complaint through PayPal. Finally got a response,...
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2 comments
#1451963

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

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ID
#1217220 Review #1217220 is a subjective opinion of poster.
Service
Fashionmia Customer Care
Cons
  • Very bad customer service
  • Product or customer service
  • Very poor customer service
Reason of review
Problems with payment
Loss
$31
Preferred solution
Full refund
New Reviewer

Fine quality service

Since the weather has been changing so I was figuring out a comfortable and best fitting swimsuit. On the recommendation of my closest friend, I chose to shop with FashionMia.com. At the start, I was wondering if they would be able to provide the right quality stuff or not. However, I went on to proceed with the order and amazed to realize that the speed of order processing was very swift and smooth. Other than that, my swimsuit reached to me in a fair amount of time although it was not super quick. However, the quality was simply outstanding which fitted my figure perfectly. Overall, the service level was awesome but I think shipping time could be improved by one way or another.
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1 comment
Fashionmia Response #1450554

Thank you for your order and sharing, we feel delighted that you are in love with the products and our service ! Welcome visiting us again!

With Company Response
ID
#1216623 Review #1216623 is a subjective opinion of poster.
Product
Fashionmia Swimsuit
Reason of review
late delivery
New Reviewer

Thieves

I purchased 3 dresses in November 2017 using a credit card. I received the items in a few weeks. They were very poor quality, and did not fit. I immediately contacted Fashionmia letting them know I was returning the items. I followed all guidelines for returning...
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1 comment
Fashionmia Response #1450550

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

With Company Response
ID
#1216540 Review #1216540 is a subjective opinion of poster.
Product
Fashionmia Dress
Cons
  • Want refund
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
New Reviewer

Extremely bad

I bought 2 dresses on the 1st February 2018 and they took out the money immediately from my card. I didn't know anything from them in 2 weeks and I cancelled the request. They told me that they would refund the money several times. However, this has not happened and it...
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2 comments
Fashionmia Response #1450549

Dear CustomerThank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.Thank you for your kind support and cooperation.FashionMia

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With Company Response
ID
#1216443 Review #1216443 is a subjective opinion of poster.
Product
Fashionmia Dress
Cons
  • Take my money and no refund is given
  • Neither the dresses
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
New Reviewer

Fine quality service !

I had to attend the birthday party of my dearest friend. And somehow, I came to know by our mutual friend that she loves the fancy clothes big time. So I decided to surprise her with a great dress which could meet her aspirations and taste. Although, I never had a great experience with online shopping in the past but on the strong feedback basis by other customers, I placed an order for a plain chiffon evening dress. I was expecting that the quality might be mediocre but it was pleasantly astonishing to see that the dress was right as mentioned on the website and showed a fantastic outlook. Besides, my friend liked her a lot when I presented it to her on birthday night. Such a fine quality service.
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1 comment
Fashionmia Response #1450033

Thank you for your order and sharing,happy to know you are satisfied with our products and service,welcome visiting us again!

With Company Response
ID
#1215919 Review #1215919 is a subjective opinion of poster.
Product
Fashionmia Evening Dress
Reason of review
Fast order processing